〇 Can I cancel my season pass after purchasing?
Lift Tickets are non-refundable and cannot be cancelled once purchased. Please acknowledge our terms and conditions before purchasing a lift ticket.
〇 How can I pay?
Payment is only available by credit card on webshop. If you prefer to pay your season pass by cash, please go and submit application sheet at Happo Information center.
Please check here for more ways to get your season pass.
〇 What kinds of credit cards can I use?
VISA/MASTER/JCB/AMEX/DINERS/Discover are available.
〇 Is it possible to purchase a seaon pass on my mobile phone?
Yes. In addition, you can purchase your pass on your PC and/or tablet. However, this system may not be available due to compatibility of the type and version of OS or browser on your mobile phone and computer.
〇 The confirmation mail has not been sent to my registered email address yet. What should I do?
Please check all your folders in your email inbox, it may be sorted as spam mails. If you use your mobile phone mail or free email such as -@gmail.com, -@yahoo.co.jp firstname.lastname@example.org, the email sent from our WEBSHOP may be automatically rejected by your email provider. Please set up email@example.com as your specified email address,or please set up "happoone.co.jp" as your domain specified receivable address.
〇 A QR code has not been sent to my registered email?
It should be sent to the same registered email address as "the confirmation email" you received. If you cannot find it, you can check the QR code on your "My account" pages. If all else fails, please try the followings.
※The below images illustrates a purchase using a mobile phone.
①Select the menu in the upper left corner on the purchase screen
③Select "My account" (If you have not logged in, please sign in to "My account" with your registered email address and password again.)
④Click "upward arrow" in the upper right corner to display all contents in My account, and then click the "QR code" at the bottom of the screen, you can confirm the QR code.
〇 Can I buy a season pass without registering to become a member?
You have to become a member to purchase a lift ticket on the Hakuba Happo-one web shop.
〇Do I have to enter my credit card number whenever I purchase?
For security reasons, yes, we ask you to enter your credit card number every time.
＜About season pass collection＞
〇 Where can I pick up (redeem) the season pass?
The pass can be redeemed at Happo Information Center.